User Guides

Check out the step-by-step tutorials I’ve created to help customers accomplish their goals.

Read the guides >>

Knowledge Base Articles

Read a few of the knowledge base articles I’ve written to educate customers about products.

Read the articles >>

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FAQ

See the sets of frequently asked questions I’ve published to help customers find the answers they’re looking for all in one place.

Read the FAQ >>

Release Notes

Read release notes I geared towards current customers to describe a new feature in the Kindara App. I also provided creative direction for all images.

Read the release notes >>

Blogs

I’ve been writing and editing for my current company for 3 years and for my own blog for a year. I can match the company’s voice and tailor to the audience.

Read the blogs >>

Editing

I’ve been the primary editor for my company for 3 years. I’ve also edited and proofread different types of documents for the last 8 years.

See the before & afters >>

Tools

Below are the tools I have or am currently using. I also have experience using proprietary content management systems and can quickly learn new programs, ensuring a smooth transition into new environments and projects.

I have intermediate or advanced knowledge of the software below.

  • Airtable
  • Google Suite (Docs, Sheets, Presentations)
  • HubSpot
  • Luminate CRM (Salesforce-based)
  • Microsoft Office (Word, Excel)
  • Raiser’s Edge
  • Slack
  • Snagit
  • SurveyMonkey
  • WordPress
  • Zapier
  • Zendesk Knowledge Base

I have working knowledge of the programs and languages below.

  • Adobe Illustrator
  • Canva
  • Conga Mail Merge
  • GitHub
  • HTML
  • Markdown
  • Scrivener
  • Trello

Training

I’ve been taking classes and working hard to ensure I have the skills necessary to transition into technical writing. I’ve complete the training courses below.

Technical Writing HQ Certificate, completed March 2021

Code for Writers Certificates from SDK Bridge via Udemy (in progress, to be completed by July 5th):

  • Basic Programming
  • Git and GitHub
  • JSON and XML
  • REST
  • The Art of API Documentation
  • Swagger and the Open API Specification

Interested in working together?