User Guides
Check out the step-by-step tutorials I’ve created to help customers accomplish their goals.
Knowledge Base Articles
Read a few of the knowledge base articles I’ve written to educate customers about products.
Release Notes*
Read release notes I geared towards current customers to describe a new feature in the Kindara App. I also provided creative direction for all images.
*Note: The Kindara blog has been removed. The link below will open a PDF.
Blogs
I wrote and edited blogs for my previous company for 3 years, matching the company’s voice and tailoring to the audience and organic search traffic.
Editing
I was the primary editor for my previous company for 3 years and conduct peer reviews at my current company. I’ve also edited and proofread different types of documents for the last 8 years.
Promotional Video Draft
This is a draft for a promotional video for the Kindara App and Kindara Premium. It was unfortunately never completed due to budget constraints, so watermarks still appear on the unfinished video below.
I wrote the script with two endings for different audiences: one for new users to download and try the app (below), and one for current users to upgrade to a paid membership (not shown).
I also created storyboards in Google Slides to obtain appropriate approvals and provide creative direction to the video editor.
Tools
Below are the tools I have or am currently using. I also have experience using proprietary content management systems and can quickly learn new programs, ensuring a smooth transition into new environments and projects.
I have intermediate or advanced knowledge of the software below.
- Airtable
- Google Suite (Docs, Sheets, Presentations)
- HubSpot
- Luminate CRM (Salesforce-based)
- Microsoft Office (Word, Excel)
- Notion
- Raiser’s Edge
- Slack
- Snagit
- SurveyMonkey
- WordPress
- Zapier
- Zendesk Guide and Ticketing
I have working knowledge of the programs and languages below.
- Affinity Publisher
- Canva
- Confluence
- Conga Mail Merge
- GitHub
- HTML
- Markdown
- monday.com
- Scrivener
- Trello
Training
In addition to my extensive experience on the job, I’ve been working hard to ensure I have the skills necessary to excel in technical writing. I’ve complete the training courses below.
- Technical Writing HQ Certificate, completed March 2021
- Code for Writers Certificates from SDK Bridge via Udemy: Git and GitHub, completed May 2021
Teena Merlan 