Check out the step-by-step tutorials I’ve created to help customers accomplish their goals.
Read a few of the knowledge base articles I’ve written to educate customers about products.
Read release notes I geared towards current customers to describe a new feature in the Kindara App. I also provided creative direction for all images.
I’ve been writing and editing for my current company for 3 years and for my own blog for a year. I can match the company’s voice and tailor to the audience.
I’ve been the primary editor for my company for 3 years. I’ve also edited and proofread different types of documents for the last 8 years.
Below are the tools I have or am currently using. I also have experience using proprietary content management systems and can quickly learn new programs, ensuring a smooth transition into new environments and projects.
I have intermediate or advanced knowledge of the software below.
- Google Suite (Docs, Sheets, Presentations)
- Luminate CRM (Salesforce-based)
- Microsoft Office (Word, Excel)
- Raiser’s Edge
- Zendesk Knowledge Base
I have working knowledge of the programs and languages below.
- Adobe Illustrator
- Conga Mail Merge
I’ve been taking classes and working hard to ensure I have the skills necessary to transition into technical writing. I’ve complete the training courses below.
Technical Writing HQ Certificate, completed March 2021
Code for Writers Certificates from SDK Bridge via Udemy (in progress, to be completed by July 5th):
- Basic Programming
- Git and GitHub
- JSON and XML
- The Art of API Documentation
- Swagger and the Open API Specification